
Part Three: Undoing Marketers’ Confirmation Biases
Part Three: Untethering the Intractable: Undoing Marketers’ Confirmation Biases This is the third in a five-part series that looks into social media marketing moving into 2021. Part One examined the marketing industry’s ongoing challenge with understanding and processing its data, and how this contributes to poor decision-making related to social media marketing. Part Two took a look at some data demonstrating the ineffectiveness of social media marketing that all too many marketers seem to want to ignore. This post makes some suggestions on what exactly we should do about it. Part Four takes one of these suggestions and fleshes it out: move social out of marketing and into customer care. Part Five outlines the key to making this shift. Social media marketing effectiveness data is top-of-mind for me these days.…