Category: A Triumph of Hope

Our five-part series begins with a look into social media marketing moving into 2021 as we examine the marketing industry’s ongoing data challenge.

In part two, we examine data to demonstrate the ineffectiveness of social media marketing — something too many marketers seem to ignore.

Moving off of our biases is much easier said than done. In this post, we offer suggestions for what exactly we should do about it.

Part Four: The Case for Social Media in Customer Care This the fourth in a five-part series that looks into social media marketing moving into 2021. Part One examined the marketing industry’s ongoing challenge with understanding and processing its data, and how this contributes to poor decision-making related to social media marketing. In Part Two we took a look at some data demonstrating the ineffectiveness of social media marketing that all too many marketers seem to want to ignore. Part Three made some suggestions about what exactly we should do about it. Now we take one of these suggestions and flesh it out: move social out of marketing and into customer care. Part Five outlines the key to making this […]

Part Five: The Shift from Social Media Marketing to Social Care Header Photo by Dawid Zawiła on Unsplash This is the last in a five-part series that looks into social media marketing moving into 2021. Part One examined the marketing industry’s ongoing challenge with understanding and processing its data, and how this contributes to poor decision-making related to social media marketing. Part Two took a look at some data demonstrating the ineffectiveness of social media marketing that all too many marketers seem to want to ignore. Part Three made some suggestions on what exactly we should do about it. Part Four takes one of these suggestions and fleshes it out: move social out of marketing and into customer care. This last […]